Vonage Business Phone system is an all-in-one system that provides text messaging, voice, team collaboration, video conferencing e.t.c, fully integrated into a single interface. Vonage offers basic voice and messaging services for small businesses. Three service plans are available, each offering additional unified communications features. Vonage Mobile starts at $14.99 per user per month, while Vonage Premium starts at $24.99 per user per month. Vonage Advanced starts at $34.99 per user per month. What we have done is compile a sample of user reviews of Vonage Business phone service. The reviews were culled from three different review websites.
Vonage Business Phone reviews from GetVoip
The first site I visited was the GetVoip site. Overall reviews on the site had a 3.4 out of 5 and most of them were not so good reviews. I saw a lot of complaints about their customer service, apparently they only use live chats to speak to their customers, which a few customers didn’t like. Although there were a lot of complaints, there were also a few good reviews praising the company. Here’s one: A lot of the complaints were about Vonage billing them outrageously, getting information wrong, and not specifying information to their customers.
Vonage Business Phone reviews from GetApp
The next site I visited was the GetApp site. There were a lot of good reviews on this site and very few bad reviews. The good reviews wrote about how the Vonage is easy to understand and work with, it has cost-effective plans and varied features. I loved how the reviews on this site were set up. Every review on the site, whether good or bad, had pros and cons. So even if someone gave a bad review, the person could still share what they enjoyed about the company and their service. Here’s an example: The complaints on the site were majorly about customer service, poor phone call quality and software issues. Here’s one:
Vonage Business Phone reviews from g2.com
g2.com was the next site I visited and there were also a lot of good reviews. This site also had their reviews set up similarly to the GetApp site, where reviews consisted of what you like and dislike about the company. The company’s customer service was praised by a lot of customers. Here’s an example: Poor call quality, Terrible Customer Service and cancellation policy deception. Their software can have conflicts and compatibility issues depending on the browser. Their software TokBox appears to work only with Chrome. Here’s an example of what a customer on g2.com disliked about Vonage:
Vonage Business Phone reviews: Last words
That is it on our Vonage Business Phone review round-up. Hopefully, you have an idea of what to expect if you choose to sign up for their service.
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